Applying for: Sales Consultant (full time, Harrods, London)
Personal Attributes We Value:
Genuine, Warm, Interested, Appreciation of Style, Humour, Thoughtful, Trustworthy, Responsible, Knowledgeable, Flexible, Enterprising and Inclusive.
What you will do
- Provide excellent levels of customer care, surpassing expectations at every opportunity.
- Lead in sales performance, exceeding sales and KPI targets, using EMBRACE to deliver the highest brand standards.
- Educate clients on proper jewellery care, so the treasure can be enjoyed for generations to come.
- Identify customer needs, pre-empting and answering all related queries.
- Liaise with customers to keep them fully informed.
- Resolve customer enquiries and complaints promptly and efficiently.
- Investigate problems, develop and propose appropriate solutions
- Provide feedback to the merchandising, design, and marketing teams.
- Provide enhanced till accountability.
- Follow Company procedures and processes to maintain security.
- Adhere to the brand standards in relation to visual merchandising.
- Encourage client loyalty through data capture and excellent service.
- Act as keyholder.
- Support the store’s Leadership team in the running and growth of the store.
- Act as a sales coach, and a buddy to new starters.
What you will bring
Sales
- Strong sales flare; evidence of exceeding goals and targets, particularly in luxury/fine/high jewellery.
- Excellent client service and sales delivered through omnichannel retail.
- Proactivity, pre-empting client needs.
- Full engagement with social media.
Team Work
- True team player spirit –keen to share the credit with the team.
- Experience in leading, motivating and training a team.
- Successfully manage multiple demands and competing priorities.
- Excellent communication skills and excellent use of English.
Additionally
- Present a love and appreciation for aesthetics and style.
- Understand and represent the brand attributes.
- Enthusiastic, self-confident and self-motivated.
- Willing to accept new challenges and strive to continually improve.
- Hunger to succeed.