FAQ

At Annoushka, we prioritize the security of your personal information. While we do not accept card details for orders over the phone or via email, we are pleased to offer alternative secure payment options. You can easily place your order through our website or in one of our physical stores.
If you prefer, we can also arrange for a secure payment link to be sent directly to you, or facilitate payment via bank transfer. Please contact our customer service team for assistance with these options, and we’ll ensure your order is handled with the utmost care and confidentiality.

We offer a variety of secure payment options to accommodate your preferences. We gladly accept Visa, MasterCard, American Express, Apple Pay, PayPal, and bank transfers. If you choose to pay by bank transfer, please contact our customer service team for the necessary details. Our goal is to make your purchasing experience as seamless and convenient as possible.

At this time, we do not offer financing or instalment plans. We understand the importance of flexible payment options and are continually exploring new ways to better serve our clients. However, we do offer a variety of secure payment methods, including credit cards, Apple Pay, PayPal, and bank transfers.

If you've made a mistake and need to cancel your order, please contact us as soon as possible. We process and dispatch orders quickly, so it may not always be possible to stop your order before it ships. In such cases, you can follow our instructions for returning an item. Exchanges are handled similarly. If you need your exchange to be processed quickly, we recommend requesting a refund by following our return instructions and placing a new order for the desired item. While this will result in two separate transactions on your credit card, it is the fastest way to receive the product you want.

Yes, all of our orders come beautifully gift-wrapped at no extra charge. Additionally, you have the option to include a personalized message with your gift. Simply add your message during the checkout process, and we’ll ensure it’s included with your package. If you need any further assistance, feel free to contact our customer service team.

We offer a range of shipping options to suit your needs:

UK Delivery - DHL EXPRESS
Order by 3 PM Monday to Thursday for complimentary next-day delivery with DHL EXPRESS.
Orders placed after 2:30 PM on Friday will be processed on Monday.

London Same Day Delivery
Order by 2:00 PM Monday to Friday for same-day delivery within the London M25 area. This service is available for a fee of £25.

Click & Collect
Order before 3 PM Monday to Thursday for next-day collection. Simply select ‘Collect in store’ at checkout to pick up your parcel from one of our two boutiques.

Rest of the World - DHL EXPRESS
Order by 3 PM Monday to Thursday for complimentary 48-hour delivery with DHL EXPRESS.
Orders placed after 2:30 PM on Friday will be processed on Monday.

Shipping to France, Portugal, or Spain Please note that fine jewellery is a restricted commodity when importing to France, Portugal, and Spain from the UK. A third-party broker will be required to clear your parcel. Annoushka cannot facilitate customs clearance on your behalf. We recommend contacting local customs import teams for assistance with approved broker services. For more information, please refer to the following resources:
We are here to assist with any questions or additional support you may need.

**Please note that all of our delivery dates are estimated and subject to change based on any unforeseen circumstances.

Yes, all of our parcels are pre-insured for your peace of mind. In the unlikely event that a package is lost in transit, we will work closely with DHL to complete their investigation. This process typically takes about two weeks. Each case will be handled individually, and we will keep you informed every step of the way to ensure a satisfactory resolution.

For your convenience, all duties and taxes are included in the price you see online, so there are no surprises upon delivery. While we strive to ensure a smooth shipping process, there are rare instances where items may be held up at customs. Should this occur, we will work diligently with the courier to resolve the issue as quickly as possible and keep you informed throughout the process.

You can track your order here. Once your order has been dispatched, we’ll send you a confirmation email with your tracking number. Please note that it may take up to one hour for your order status to update after it has been placed.

We are pleased to offer an extended returns policy this season. All orders placed from November 5th onward will be eligible for free returns until January 8th, 2025. To qualify, items must be returned in unworn and pristine condition, with all original tags and packaging intact. Please note that bespoke, special orders, and engraved items are not eligible for return or exchange. Additionally, international returns require 28 days to reach us. Ensure that your items meet these criteria to process your return or exchange smoothly.

To initiate a return or exchange, please CLICK HERE to start the process. You will need your order number and email address to proceed. Simply select “Start Returns/Exchange” and follow the instructions on the ReBound portal to complete your request.

Bespoke, pre-order (special orders), and engraved items are not eligible for return or exchange.

Refunds will be credited to the original method of payment used for the purchase. Once we receive your return at our head office, we will process it as promptly as possible. Typically, refunds are reflected in your account within 7-10 working days. Please note that working days are Monday to Friday, excluding UK public holidays.

To keep your fine jewellery looking its best, follow these care tips: Avoid Exposure to Chemicals: Keep your jewellery away from harsh chemicals, including household cleaners, perfumes, and lotions, which can damage or tarnish precious metals and gemstones. Clean Regularly: Gently clean your jewellery using a soft, lint-free cloth. For more thorough cleaning, use a mild soap solution and a soft brush, but avoid submerging pieces with delicate settings or gemstones. Store Properly: Store your jewellery in a clean, dry place. Use a soft pouch or jewellery box to prevent scratches and tangling. For pieces with gemstones, consider individual pouches or compartments. Remove Before Activities: Take off your jewellery before engaging in activities that could cause damage, such as exercising, swimming, or doing household chores. Check Settings and Clasps: If you notice any issues, please reach out to our customer service team. By following these simple steps, you can help ensure that your fine jewellery remains beautiful and well-preserved for years to come.

All of our jewellery comes with a one year warranty that covers any manufacturer defects.

Yes, you can bring your jewellery in for servicing or repairs at any of our boutique locations. Alternatively, if you prefer to send your pieces directly to us, please mail them to:
Annoushka Repairs Department
41 Cadogan Gardens
SW3 2TB
When sending your jewellery, kindly include a note with your contact details and a brief description of the service or repair needed, so we can easily identify and process your items upon arrival. If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team.