DELIVERY & RETURNS INFO
We are pleased to offer free extended returns until the 8th of January 2025 for all orders placed after the 4th of November 2024.Place your order before the cut-off dates below to receive your order in time for Christmas.
| REGION | ORDER BY |
|---|---|
| UK | 20/12/2024 |
| US | 18/12/2024 |
| EUROPE | 18/12/2024 |
| HONG KONG | 18/12/2024 |
| REST OF THE WORLD | 14/12/2024 |
- >Track your order HERE
- When delivering your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
- Your order status may take up to one hour to update after your order has been placed.
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DHL EXPRESS
Order by 3 PM Monday to Thursday for complimentary next-day delivery with DHL EXPRESS. Orders placed after 2:30 PM on Friday will be processed on Monday.
London Same Day
- Order by Monday to Friday at 2:00pm for same-day delivery within the London M25 for a fee of £25.
Click & Collect
Order before 3pm Monday to Thursday for collection the next day. Select `Collect in store` at checkout to collect your parcel at one of our two boutiques. Please see the address below:
LONDON CHELSEA STUDIO
41 Cadogan Gardens
London
SW3 2TB
Monday to Saturday 10:00am - 6:00pm
Sundays - Closed
Telephone: 0207 885 828
FLAGSHIP SOUTH MOLTON STREET
1 South Molton Street
London
W1K 5QF
Monday to Saturday 10:00am - 6:00pm
Sundays - Closed
Telephone: 0207 629 8233
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Order by 3PM Monday to Thursday for complimentary 48-hour delivery with DHL EXPRESS.
Orders placed after 2:30 PM on Friday will be processed on Monday. Please note, for U.S. customers, DHL may request a Social Security Number (SSN) for orders valued at $2,500 USD or more.
We are pleased to cover all import taxes and duties on orders to the US. Should you ever receive a demand for payment of such taxes or duties from either our shipper or from any customs authorities, please contact us at [email protected] immediately, since you are not required to pay these.
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Order by 3PM Monday to Thursday for complimentary 48-hour delivery with DHL EXPRESS. Orders placed after 2:30 PM on Friday will be processed on Monday.
- Fine jewellery is a restricted commodity when importing to France, Portugal and Spain from the UK. You will require a third-party Broker to clear your parcel. Annoushka cannot be held responsible for clearing parcels on your behalf.
- We recommend that you contact the local customs import teams who will be able to support in advising approved Broker services in instances where the courier cannot manage the clearance for you.
- Further information can be sourced via the links below:
*Shipping to France, Portugal or Spain
https://shippingchannel.fedex.com/en-gb/customs-clearance/how-to-import-goods.html
https://www.douane.gouv.fr/fiche/regional-customs-information-centers-france
We are pleased to cover all import taxes and duties on orders to the EU. Should you ever receive a demand for payment of such taxes or duties from either our shipper or from any customs authorities, please contact us at [email protected] immediately, since you are not required to pay these.
-
Order by 3PM Monday to Thursday for complimentary 48-hour delivery with DHL EXPRESS. Orders placed after 2:30 PM on Friday will be processed on Monday.
-
Order by 3PM Monday to Thursday for complimentary 48-hour delivery with DHL EXPRESS. Orders placed after 2:30 PM on Friday will be processed on Monday.
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We are pleased to offer free extended returns until the 8th of January 2025 for all orders placed after the 5th of November 2024.
*Refunds will be processed once all goods have been received, and confirmed in an unused condition.
Engraved items are non-returnable and non-refundable.
Special Orders placed online have a 10 day cancellation policy, after which they are non-returnable and non-refundable.
International returns require up to 28 days to reach us.