Applying for: Sales Consultant (part time, 4 days a week, Harvey Nichols, London)

Location:

Harvey Nichols London

Reporting to:

[email protected]

Reference:

Part-Time

Personal Attributes We Value:

Genuine, Warm, Interested, Appreciation of Style, Humour, Thoughtful, Trustworthy, Responsible, Knowledgeable, Flexible, Enterprising and Inclusive.

What you will do

  • Provide excellent levels of customer care, surpassing expectations at every opportunity.
  • Lead in sales performance, exceeding sales and KPI targets, using EMBRACE to deliver the highest brand standards.
  • Educate clients on proper jewellery care, so the treasure can be enjoyed for generations to come.
  • Identify customer needs, pre-empting and answering all related queries.
  • Liaise with customers to keep them fully informed.
  • Resolve customer enquiries and complaints promptly and efficiently.
  • Investigate problems, develop and propose appropriate solutions
  • Provide feedback to the merchandising, design, and marketing teams.
  • Provide enhanced till accountability.
  • Follow Company procedures and processes to maintain security.
  • Adhere to the brand standards in relation to visual merchandising.
  • Encourage client loyalty through data capture and excellent service.
  • Act as keyholder.
  • Support the store’s Leadership team in the running and growth of the store.
  • Act as a sales coach, and a buddy to new starters.

What you will bring

Sales

  • Strong sales flare; evidence of exceeding goals and targets, particularly in luxury/fine/high jewellery.
  • Excellent client service and sales delivered through omnichannel retail.
  • Proactivity, pre-empting client needs.
  • Full engagement with social media.

Team Work

  • True team player spirit –keen to share the credit with the team.
  • Experience in leading, motivating and training a team.
  • Successfully manage multiple demands and competing priorities.
  • Excellent communication skills and excellent use of English.

Additionally

  • Present a love and appreciation for aesthetics and style.
  • Understand and represent the brand attributes.
  • Enthusiastic, self-confident and self-motivated.
  • Willing to accept new challenges and strive to continually improve.
  • Hunger to succeed.

Apply now