Applying for: Sales Consultant (full time, Harrods, London)

Personal Attributes We Value:

Genuine, Warm, Interested, Appreciation of Style, Humour, Thoughtful, Trustworthy, Responsible, Knowledgeable, Flexible, Enterprising and Inclusive.

What you will do

• Provide excellent levels of customer care, surpassing expectations at every opportunity.
• Lead in sales performance, exceeding sales and KPI targets, using EMBRACE to deliver the highest brand standards.
• Educate clients on proper jewellery care, so the treasure can be enjoyed for generations to come.
• Identify customer needs, pre-empting and answering all related queries.
• Liaise with customers to keep them fully informed.
• Resolve customer enquiries and complaints promptly and efficiently.
• Investigate problems, develop and propose appropriate solutions
• Provide feedback to the merchandising, design, and marketing teams.
• Provide enhanced till accountability.
• Follow Company procedures and processes to maintain security.
• Adhere to the brand standards in relation to visual merchandising.
• Encourage client loyalty through data capture and excellent service.
• Act as keyholder.
• Support the store’s Leadership team in the running and growth of the store.
• Act as a sales coach, and a buddy to new starters.

What you will bring

Sales

• Strong sales flare; evidence of exceeding goals and targets, particularly in luxury/fine/high jewellery.
• Excellent client service and sales delivered through omnichannel retail.
• Proactivity, pre-empting client needs.
• Full engagement with social media.

Team Work

• True team player spirit –keen to share the credit with the team.
• Experience in leading, motivating and training a team.
• Successfully manage multiple demands and competing priorities.
• Excellent communication skills and excellent use of English.

Additionally

• Present a love and appreciation for aesthetics and style.
• Understand and represent the brand attributes.
• Enthusiastic, self-confident and self-motivated.
• Willing to accept new challenges and strive to continually improve.
• Hunger to succeed.