Applying for: Sales Consultant (part time, 4 days a week, Harvey Nichols, London)

Location:

Harvey Nichols London

Reporting to:

Reference:

Part-Time

Personal Attributes We Value:

Genuine, Warm, Interested, Appreciation of Style, Humour, Thoughtful, Trustworthy, Responsible, Knowledgeable, Flexible, Enterprising and Inclusive.

What you will do

Provide excellent levels of customer care, surpassing expectations at every opportunity.
Lead in sales performance, exceeding sales and KPI targets, using EMBRACE to deliver the highest brand standards.
Educate clients on proper jewellery care, so the treasure can be enjoyed for generations to come.
Identify customer needs, pre-empting and answering all related queries.
Liaise with customers to keep them fully informed.
Resolve customer enquiries and complaints promptly and efficiently.
Investigate problems, develop and propose appropriate solutions
Provide feedback to the merchandising, design, and marketing teams.
Provide enhanced till accountability.
Follow Company procedures and processes to maintain security.
Adhere to the brand standards in relation to visual merchandising.
Encourage client loyalty through data capture and excellent service.
Act as keyholder.
Support the store’s Leadership team in the running and growth of the store.
Act as a sales coach, and a buddy to new starters.

What you will bring

Sales

Strong sales flare; evidence of exceeding goals and targets, particularly in luxury/fine/high jewellery.
Excellent client service and sales delivered through omnichannel retail.
Proactivity, pre-empting client needs.
Full engagement with social media.

Team Work

Additionally